Contact Us
Our customer support team is available to assist you with account inquiries, technical issues, responsible gaming concerns, and general questions about our gaming platform. We maintain strict compliance with Australian gambling regulations and prioritise player protection. Whether you’re experiencing difficulties with deposits, withdrawals, or need clarification on our terms and conditions, our trained representatives are ready to help. Last updated: January 16, 2026.
Communication Channels & Support Options
We offer multiple contact methods to suit your preferences and urgency levels. Our support team operates within Australian Eastern Standard Time, ensuring timely responses during business hours. Choose the channel that best addresses your needs:
- Live online chat for immediate assistance with account and technical matters
- Email support at [email protected] for detailed inquiries and documentation
- Phone assistance at 1300 555 847 for urgent issues and account verification
- Contact forms for specific complaint categories and regulatory queries
Departments & Response Times
Our support structure includes specialised departments handling different request types. Account management inquiries typically receive responses within 24 hours. Technical support aims for 2-hour resolution during business hours. Responsible gaming concerns and self-exclusion requests are prioritised immediately. For complaints regarding fairness or regulatory compliance, our dedicated team ensures thorough investigation within 10 business days, in accordance with Australian Gambling Codes of Conduct and applicable state legislation.